ShipMova Privacy Policy

Last updated: 2026-09-30

1. Overview & Scope

This Privacy Policy explains how ShipMova LLC ("ShipMova," "we," "us," or "our") collects, uses, shares, and protects information when you use the ShipMova platform, including shipmova.com and any related applications (the "Platform").

This Policy applies to all users of the Platform — Buyers, Sellers, and Shippers — regardless of where they access the Platform from, including Nigeria, Ghana, Togo, Benin, and the United States. It is incorporated by reference into ShipMova's Terms & Conditions, and creating an account requires accepting both.

ShipMova is a technology platform that connects vehicle Buyers, Sellers, and Shippers; it does not itself hold vehicle sale payments (those are held by Escrow.com) and is not a bank, escrow company, KYC provider, or credit bureau. Some of the information described below is collected directly by ShipMova, and some is collected by third-party providers ShipMova relies on (see Sections 4 and 5).

2. Information We Collect

Information you provide directly:

Account information: name, email address, phone number, password, account type (Buyer, Seller, or Shipper)
Profile information: business name and physical service areas (Shippers), shipping rates and vehicle-size categories (Shippers), payout details (Sellers)
Listing content: vehicle photos, video, VIN, mileage, price, and description (Sellers)
Messages sent through Platform chat
Reviews and ratings you submit
Identity verification documents and information you submit for KYC checks (see Section 4)
Support requests and any information you provide when contacting ShipMova

Information collected automatically:

Device and usage information: IP address, browser type, pages visited, timestamps
Cookies and similar tracking technologies (see Section 10)
Records of policy acceptances (Terms & Conditions, Buyer Protection & Refund Policy, this Privacy Policy), including the date, time, IP address, and version accepted

Information from third parties:

Identity verification status from KYC providers (see Section 4)
Payment and identity-verification data from Stripe (see Section 5)
Information you make available if you sign in through a third-party account provider, where offered

3. How We Use Information

ShipMova uses the information it collects to:

Create and manage your account, and verify your identity and eligibility to use the Platform
Operate core Platform features: listings, search, messaging, reviews, and the Buyer–Seller–Shipper introduction and fee process
Match Shippers to vehicle listings by service area, so Buyers see relevant, typically lower-cost shipping options for a given vehicle's location (see Section 6)
Process ShipMova's own facilitation fee through our payment processor
Detect and prevent fraud, prohibited off-Platform circumvention, and violations of ShipMova's Terms & Conditions
Comply with legal obligations, including sanctions and export-control screening
Send transactional communications (payment confirmations, listing status, dispute updates) and, where you have not opted out, product updates
Improve and troubleshoot the Platform

4. Identity Verification & Third-Party KYC Providers

ShipMova uses third-party identity verification providers to confirm that Sellers, Buyers, and Shippers are who they say they are:

Stripe Identity for Seller (and, where applicable, Shipper) identity checks
Dojah, Youverify, or Prembly for Buyer NIN/BVN checks in supported countries

These providers receive the identity documents or numbers you submit directly for verification. ShipMova does not store raw national ID numbers, bank verification numbers, or government ID images — ShipMova stores only the verification status (such as "verified" or "not verified") returned by these providers. Each provider processes your information under its own privacy policy and terms, which govern how they handle the data you submit to them.

A "VIN Verified" badge or a completed identity check reflects the outcome of these checks at the time performed; see ShipMova's Terms & Conditions Section 9 for the limits of what verification does and does not guarantee.

5. Payment Processing

ShipMova's own facilitation fee is processed through Stripe, or, where enabled, via bank transfer with manually reviewed proof of payment. When you pay through Stripe, Stripe collects and processes your payment card or bank details directly — ShipMova does not receive or store your full card number or bank account credentials.

The vehicle price is paid into an escrow transaction with Escrow.com, a licensed escrow company, which collects and processes that payment under its own privacy policy and terms; ShipMova shares with Escrow.com the transaction details needed to set it up (such as the parties, the vehicle, and the agreed price). Payment for shipping (between Buyer and Shipper) happens directly between those users, outside the Platform; ShipMova is not a party to that payment and does not collect or process that payment information.

6. How We Share Information

ShipMova shares information in the following circumstances:

Between users: Buyers and Sellers communicate through the Platform's messaging, which filters out contact details; paying ShipMova's fee does not release either party's contact information. A Shipper's business profile, published service areas, and rates are visible to Buyers evaluating shipping options, and are automatically surfaced first for listings located within a Shipper's declared service area, since a nearby Shipper is typically able to offer a lower rate.
With service providers: identity verification providers (Section 4), Stripe for payments, Resend for transactional email, and Supabase for database and file storage — each acting on ShipMova's behalf to operate the Platform.
For legal and safety reasons: where required by law, to comply with sanctions or export-control obligations, to investigate suspected fraud or a Terms & Conditions violation, or to protect the rights, property, or safety of ShipMova, its users, or the public.
Business transfers: if ShipMova is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction, subject to this Policy or a successor policy.

ShipMova does not sell your personal information to third parties for their own marketing purposes.

7. International Data Transfers

ShipMova is based in the United States, and information collected through the Platform is generally stored and processed in the United States by ShipMova's infrastructure providers. If you access the Platform from Nigeria, Ghana, Togo, Benin, or elsewhere outside the United States, your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those of your country.

By using the Platform, you consent to this transfer, storage, and processing. ShipMova takes steps to protect information consistent with this Policy regardless of where it is processed.

8. Data Retention

ShipMova retains account and transaction information for as long as your account is active, and for a period afterward as needed to resolve disputes, enforce ShipMova's Terms & Conditions, comply with legal and tax obligations, and maintain accurate business records. Policy acceptance records (Section 2) are retained for as long as the associated account exists, consistent with their role as compliance records.

ShipMova does not itself retain raw KYC identifiers (Section 4); retention of those is governed by the applicable third-party provider's own policy. When information is no longer needed for these purposes, ShipMova will delete or anonymize it, except where retention is required by law.

9. Your Rights & Choices

Depending on where you live, you may have rights to access, correct, or request deletion of your personal information, or to object to or restrict certain processing. You can:

Review and update most account information directly from your account settings
Request a copy of the personal information ShipMova holds about you
Request deletion of your account and associated personal information, subject to ShipMova's retention obligations under Section 8 (for example, transaction and policy-acceptance records tied to a completed sale)
Opt out of non-essential marketing email using the unsubscribe link in that email; you cannot opt out of essential transactional messages (payment confirmations, security notices, legal notices) while your account remains active

To exercise any of these rights, contact privacy@shipmova.com. ShipMova will respond within a reasonable time and may need to verify your identity before acting on a request.

10. Cookies & Tracking Technologies

ShipMova uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Platform is used so it can be improved. ShipMova does not currently use third-party advertising cookies. You can control cookies through your browser settings, though disabling essential cookies may prevent parts of the Platform (such as staying signed in) from working correctly.

11. Data Security

ShipMova uses reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, database-level access controls (row-level security restricting each user to their own data), and restricted access to identity-verification results. No method of transmission or storage is completely secure, and ShipMova cannot guarantee absolute security. Notify ShipMova immediately at support@shipmova.com if you suspect unauthorized access to your account.

12. Children's Privacy

The Platform is not directed to, and may not be used by, anyone under 18. ShipMova does not knowingly collect personal information from anyone under 18. If ShipMova learns that it has collected personal information from someone under 18, it will delete that information promptly.

13. Changes to This Policy

ShipMova may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date, and, where required, ShipMova will request renewed acceptance from active accounts, consistent with the Terms & Conditions acceptance process. Continued use of the Platform after a change takes effect constitutes acceptance of the revised Policy.

14. Contact Us

Questions, requests, or concerns about this Privacy Policy or your personal information can be sent to privacy@shipmova.com.

15. Legal Notice

Draft — pending New York attorney review. This document has not been reviewed by a licensed attorney and should not be treated as final. The following should be confirmed before this document is relied on as ShipMova's final Privacy Policy:

Whether Nigeria's NDPR, Ghana's Data Protection Act, or similar law in Togo or Benin requires disclosures, consent mechanisms, or a local representative beyond what is reflected here.
Whether a formal Data Processing Agreement is needed with Stripe, Resend, Supabase, or the KYC providers (Dojah, Youverify, Prembly).
Whether the international-transfer language in Section 7 needs a more specific legal mechanism for any destination country that requires one.
Confirmation of the correct retention periods in Section 8 once transaction-dispute and tax-recordkeeping timelines are finalized with counsel and an accountant.
Whether any U.S. state-specific privacy law (e.g., California) applies to ShipMova's current user base and requires additional disclosures.